What would you leverage in order to provide users with an alternate user experience to view policies, create policy exceptions, and search for controls?

What would you leverage in order to provide users with an alternate user experience to view policies, create policy exceptions, and search for controls?

• A. Help Desk Portal
• B. Catalog Portal
• C. Access Portal
• D. Service Portal

Answer: (D)

Service Portal provides the alternate end-user experience needed to view policies, submit policy exceptions, and search for controls. It’s the customizable, end-user-facing interface in ServiceNow that you can tailor for IRM tasks, presenting policies and controls in a searchable, user-friendly way and embedding forms to create policy exceptions. The other options serve different purposes: Help Desk Portal focuses on incidents and support requests; Catalog Portal centers on catalog items and service requests; Access Portal isn’t the appropriate interface for this IRM workflow. With Service Portal, you can design pages and widgets that let users browse policies, request exceptions, and efficiently locate controls.

Service Portal provides the alternate end-user experience needed to view policies, submit policy exceptions, and search for controls. It’s the customizable, end-user-facing interface in ServiceNow that you can tailor for IRM tasks, presenting policies and controls in a searchable, user-friendly way and embedding forms to create policy exceptions. The other options serve different purposes: Help Desk Portal focuses on incidents and support requests; Catalog Portal centers on catalog items and service requests; Access Portal isn’t the appropriate interface for this IRM workflow. With Service Portal, you can design pages and widgets that let users browse policies, request exceptions, and efficiently locate controls.